92dadu Privacy Policy

1. Who We Are

92dadu is an internationally licensed online gaming platform that has served Pakistani players since 2018. We operate the website accessible at 92dadu.ws and provide sports betting, live casino, slot gaming, and instant game services denominated in Pakistani Rupees (PKR). When this Privacy Policy refers to "92dadu", "we", "us", or "our", it refers to the 92dadu platform and its operating entity.

For the purposes of data protection, 92dadu acts as the data controller in respect of all personal data collected from players who access the platform from Pakistan, including players from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and all other cities and regions across the country. Any queries relating to how your data is handled should be directed to [email protected].

2. Personal Data We Collect

92dadu collects personal data from players at various stages of the account lifecycle. The categories of data we may collect are set out below.

2.1 Registration Data

When you create a 92dadu account, we collect:

• Full legal name as it appears on your Pakistani CNIC;
• Pakistani CNIC number;
• Date of birth;
• Residential address;
• Pakistani mobile number;
• Email address;
• Preferred username and account password (stored in hashed form).

2.2 KYC Verification Data

To comply with Know Your Customer obligations, we may additionally collect:

• Scanned or photographed copies of your CNIC (front and back);
• Proof of address documentation;
• Proof of ownership of your payment method (e.g., screenshot of your JazzCash or EasyPaisa wallet confirming your registered name);
• A selfie or live photograph where required for enhanced verification purposes.

2.3 Financial Transaction Data

When you make deposits or withdrawals, we collect:

• Transaction amounts in PKR;
• Payment method details (JazzCash wallet number, EasyPaisa number, HBL / UBL / Meezan Bank account details);
• Transaction timestamps and reference numbers;
• Deposit and withdrawal history associated with your account.

2.4 Gaming Activity Data

As you use the 92dadu platform, we automatically record:

• Bets placed, games played, and wagering history;
• Session durations and login timestamps;
• Bonus activation and wagering requirement progress;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical & Device Data

Our systems automatically collect certain technical data when you access the platform:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Referring URLs and navigation paths within the platform;
• Cookie identifiers and session tokens (see Section 8 for full cookie details).

2.6 Communications Data

When you contact our support team or submit any enquiry, we retain records of that correspondence, including the content of emails, live chat transcripts, and any supporting documents you provide. These records are used for quality assurance and to maintain a history of your account interactions.

3. How We Use Your Personal Data

92dadu uses your personal data for the following purposes:

Purpose	Data Used
Creating and managing your player account	Registration data, CNIC, email, mobile number
Verifying your identity (KYC)	CNIC copies, proof of address, payment method proof
Processing deposits and withdrawals in PKR	Financial transaction data, payment method details
Preventing fraud and money laundering	Transaction data, IP address, device data, gaming history
Complying with legal and regulatory obligations	CNIC, transaction records, KYC documentation
Providing responsible gaming tools	Gaming activity, session data, self-exclusion settings
Sending account-related notifications	Email address, mobile number
Sending marketing communications (with consent)	Email address, mobile number, gaming preferences
Improving platform performance and user experience	Technical data, navigation data, cookie data
Resolving disputes and responding to support queries	Communications data, account history, transaction records

4. Legal Basis for Processing

92dadu processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the account agreement, including account setup, payment processing, and KYC verification;
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, gaming licensing conditions, and financial record-keeping requirements;
• Legitimate interests: Processing undertaken for fraud prevention, platform security, and improvement of our services, where those interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications, which is undertaken only where you have provided explicit, freely given consent and which you may withdraw at any time.

5. Data Sharing & Third Parties

92dadu does not sell, rent, or trade your personal data to any third party. We may share limited personal data with trusted third parties strictly where necessary for the operation of the platform, as follows:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data required to process your deposits and withdrawals in PKR. These providers are bound by their own privacy and security obligations;
• KYC and identity verification providers: Where we use a third-party KYC service to verify your CNIC and identity documents, that provider receives only the data necessary to perform verification and is prohibited from using it for any other purpose;
• Game software providers: Third-party game studios whose titles appear on the 92dadu platform may receive anonymised session data to support game performance and auditing requirements;
• Regulatory and law enforcement authorities: We will disclose personal data to competent authorities where required to do so by law, court order, or our gaming licence conditions;
• Professional advisers: Our legal, audit, and compliance advisers may access personal data strictly as necessary to provide professional services to 92dadu, subject to binding confidentiality obligations.

6. Data Retention

92dadu retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's existence plus a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements;
• KYC documentation: Retained for a minimum of five (5) years from the date of submission or date of account closure, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Support and communications records: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained for the duration of consent plus three (3) years to demonstrate compliance.

Where data is no longer required and no legal obligation exists to retain it, 92dadu will securely delete or anonymise that data in a timely manner.

7. Security Measures

92dadu implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or misuse. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields — including CNIC numbers and banking details — at rest within our database systems;
• Strict role-based access controls ensuring that only authorised staff members can access player data, and only to the extent required for their role;
• Regular third-party security audits and penetration testing of our platform infrastructure;
• Two-factor authentication requirements for internal staff access to production systems;
• Automated fraud detection systems that monitor transaction patterns for anomalies in real time.

While 92dadu takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected players promptly and take immediate remediation action.

8. Cookies & Tracking Technologies

92dadu uses cookies and similar tracking technologies on our platform to provide a functional, personalised, and secure experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the basic operation of the platform, including maintaining your login session, storing your account preferences, and enabling secure transactions. These cannot be disabled without breaking core platform functionality;
• Performance and analytics cookies: Used to understand how players navigate the platform, which pages are most visited, and where errors occur. All data collected by these cookies is aggregated and anonymised;
• Functional cookies: Allow the platform to remember choices you have made — such as your preferred language, display settings, and responsible gaming limits — to provide a more personalised experience;
• Marketing cookies: Used only where you have given explicit consent, to help us understand which promotions and campaigns are of interest to you. You may opt out via your account settings or browser cookie controls at any time.

You can manage cookie preferences at the browser level using the settings menu of your browser. Disabling strictly necessary cookies may impair your ability to use the 92dadu platform.

9. Your Data Rights

As a 92dadu player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered CNIC, and a description of your request. We will respond within 30 calendar days of receiving a verified request.

• Right of Access: You may request a copy of all personal data that 92dadu holds about you, in a commonly used electronic format;
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations under applicable anti-money laundering and gaming licence requirements;
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed;
• Right to Data Portability: Where technically feasible, you may request your data in a structured, machine-readable format for transfer to another service provider;
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing, at any time and at no cost;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Children & Minors

The 92dadu platform is strictly for individuals aged 21 years and above. We do not knowingly collect or process personal data relating to individuals below this age. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated account, delete the data in question, and take all appropriate action. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11. Marketing Communications

92dadu may send you promotional emails and SMS messages about new games, deposit bonuses, PSL cricket promotions, and seasonal offers, but only where you have given explicit consent to receive such communications at the time of registration or subsequently through your account settings.

You may opt out of all marketing communications at any time by:

• Using the unsubscribe link included in every marketing email;
• Updating your communication preferences within your 92dadu account settings;
• Contacting [email protected] with a written opt-out request.

Opting out of marketing communications will not affect transactional messages, such as deposit confirmations, withdrawal notifications, KYC requests, and account security alerts, which are necessary for the operation of your account.

12. Third-Party Services

The 92dadu platform may contain links to game providers and other services whose privacy practices are governed by their own separate privacy policies. 92dadu is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any external service you use in connection with our platform.

13. International Data Transfers

As 92dadu operates under an international gaming licence, some personal data may be processed on servers located outside Pakistan. Where such transfers occur, 92dadu ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with all data processors operating in other jurisdictions. By using the 92dadu platform, you acknowledge and consent to such transfers where they are necessary for the operation of the service.

14. Amendments to This Policy

92dadu reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Where material changes are made, we will notify active players by email to their registered address. The date at the top of this document will always reflect when the Policy was last revised. Continued use of the platform following notification of changes constitutes acceptance of the revised Policy.

15. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 92dadu handles your personal data, please contact our Data Protection team directly. We are committed to resolving all privacy concerns promptly and transparently.

Email: [email protected]

Please include your full registered name, CNIC-linked email address, and a clear description of your query or complaint. We will acknowledge all privacy-related enquiries within 48 hours and aim to provide a substantive response within 30 calendar days.